Technology and Digital Skills

Build AI Agents and Business Bots

Build a practical AI agent or business bot for a defined business use case. Design agent instructions and prompts, prepare approved knowledge, plan tools and workflow actions, integrate it with a website or business process, design human handoff, apply safety and responsible use, test and improve it, and deploy it with evidence of it working.

Preview only — course in preparation

AI Build Studio Pilot · Course 4 of 4

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Course community: reviews, feedback and questionsTry the short Starter Preview mini-course firstNeed project help? Browse consultations (separate from course enrolment)

AI-assisted course draft. Human review and final media production are required before full release.

Pathway

AI Build Studio — Create, Launch and Automate with AI

Recommended sequence

  1. Build and Launch a Professional Website with AI — Part 1
  2. Build an Interactive Web App with AI
  3. Build a Mobile App with AI
  4. Build AI Agents and Business Bots

Each course in this pathway is independently understandable and practically usable.

Intended learner level
Foundational
Learning format
Online, self-paced preview
Estimated duration
4–6 hours
Media status
Media lesson in preparation.
Delivery
AI-generated
Current pilot
Yes — AI Build Studio, course 4
Release status
Preview only
Payment status
Not active
Certificate
Certificate of Course Completion awarded after successful completion of the course requirements and passing assessment of the final project.

Learner reviews

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Reviews open to learners who finish every lesson and submit their project.

    Course overview

    What this learning area covers.

    Develop applied digital ability through project-based learning across design, development, data and modern tooling.

    Who it is for

    Beginners entering digital work, career changers, and practitioners deepening a specific technical skill.

    Expected learning outcomes

    • Define a realistic business use case for an agent or bot.
    • Write clear agent instructions and prompts.
    • Prepare approved knowledge and reference materials.
    • Plan tools and workflow actions.
    • Build a first working agent or bot.
    • Design a clear human handoff process.
    • Apply safety and responsible-use rules.
    • Test with a realistic conversation set and improve behaviour.
    • Plan website or business integration.
    • Deploy, operate and present evidence of the working agent.

    Required starting knowledge

    No paid tool, account, API key or confidential client data is required. Free or trial AI-assisted tools and a plain document are enough to complete every activity.

    Practical relevance

    Finish with a working agent or bot, its instructions, approved knowledge, a test conversation set, an integration and handoff plan and a privacy, security and cost checklist. This course does not promise employment, income, clients or business success.

    Course structure

    Modules and lessons.

    Public preview: module and lesson titles with short summaries. Full lessons — written guides, prompts, evidence, common mistakes and self-checks — open only for enrolled learners.

    • Module 1 deliverable: project brief and plan. Define a real business use case and design the agent's role, instructions and knowledge.

      • Define a business use case for an agent or botWritten20 minutesWritten lesson available

        A practical walkthrough of how to define a business use case for an agent or bot, carried out on your own Build AI Agents and Business Bots project rather than on theory alone.

        Learning objective: Be able to define a business use case for an agent or bot and record the result as part of your project brief and plan.

        Media lesson in preparation.

        Full lesson available to enrolled learners.Open lesson
      • Write agent instructions and prompt designPractical25 minutesWritten lesson available

        A practical walkthrough of how to write agent instructions and prompt design, carried out on your own Build AI Agents and Business Bots project rather than on theory alone.

        Learning objective: Be able to write agent instructions and prompt design and record the result as part of your project brief and plan.

        Media lesson in preparation.

        Full lesson available to enrolled learners.Open lesson
      • Prepare approved knowledge and reference materialsPractical25 minutesWritten lesson available

        A practical walkthrough of how to prepare approved knowledge and reference materials, carried out on your own Build AI Agents and Business Bots project rather than on theory alone.

        Learning objective: Be able to prepare approved knowledge and reference materials and record the result as part of your project brief and plan.

        Media lesson in preparation.

        Full lesson available to enrolled learners.Open lesson
      • Plan tools and workflow actionsWritten20 minutesWritten lesson available

        A practical walkthrough of how to plan tools and workflow actions, carried out on your own Build AI Agents and Business Bots project rather than on theory alone.

        Learning objective: Be able to plan tools and workflow actions and record the result as part of your project brief and plan.

        Media lesson in preparation.

        Full lesson available to enrolled learners.Open lesson

    Written preview

    Read before anything else is published.

    Written previews are readable on the page. No downloadable file is offered yet.

    Written preview available — downloadable file not yet available.

    • Define a real business use case and design the agent's role, instructions and knowledge.

      By the end of this module you will have your project brief and plan, built for your own business use case with ChatGPT for planning and Lovable for building.

    Responsible use

    What this course expects of you.

    Practical AI building carries real responsibilities. These apply to every activity in this course.

    • AI output requires human review before it is used or published.
    • Never expose passwords, API keys or private client information while practising.
    • Handle personal data with consent and care, and respect copyright, privacy and platform rules.
    • AI assistants should disclose that they are AI, and important decisions stay under human review.
    • This course does not guarantee employment, income, clients or business success.
    • Tools and interfaces change, so learn transferable principles rather than depending on one tool.

    Practical project

    Apply the learning to something real.

    Practical briefs describe the purpose, skills, expected output and suggested tools.

    Build and deploy a working AI agent or business bot

    Locked

    Design, build, test and deploy an AI agent or bot that serves one defined business use case safely, with human handoff.

    Practical project available to enrolled learners.

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